Frequently Asked Questions
In order to appear in our directory search results and be found by potential clients, you must create a profile after you’ve created an account. If you’re unsure whether you have a profile or just a user account, give us a call at 877.629.4122 and we’ll be happy to double-check for you.
If you are a company or experienced professional who provides production services you should create a profile so people searching for the services you provide can find and contact you.
A complete and up-to-date profile is more likely to appear higher in the category search results. Make sure you add a high-quality profile picture, add photo galleries of your work, upload your demo reel and fill in all the information about your professional life. For bonus points, add tags to your profile to be discovered in more ways. For further assistance, please contact a Profile Specialist at 877-629-4122.
Featured Profiles have guaranteed placement at the top of ProductionHUB’s category search results and are one of the best ways to stand out to potential clients. Whether you have a Featured or Basic profile, there are a few things you can do to make your profile as engaging as possible: add a high-quality profile photo or logo, use the first sentence of your “About Me/About Us” to sum up specifically what you do or what services your company offers, create a photo gallery of your work or BTS photos, and upload your reel if applicable.
Featured Profiles have guaranteed placement at the top of the search results, have first and unlimited access to project leads, can appear in more than two categories and more. Learn more about our different profile plans. If you’re not sure what plan is best for you, call us at 877.629.4122 and a profile specialist will help you with your marketing strategy
You can update your billing information in My Account.
If you decide you no longer to be found by people searching for production services you can cancel your Basic Profile here.
Potential clients searching ProductionHUB for crew, freelancers and vendors for their projects will usually find your profile based on its categories and location. Be sure to pick the best possible categories that reflect the main services or skills you offer.
If you're based just outside of, but very close to a major city, list that city as your location as it's more likely a client coming from out of town will be searching for people and companies local to the larger city. You can also include your preferred locations in your profile description and profile keywords. Call us at 87-629-4122 to speak with a profile specialist to help you with your marketing strategy.
A response credit is what you use to respond to project leads. Project leads are typically 1-2 credits. This is to make sure only the professionals that are most qualified will pursue leads. TIP: Featured Profiles do not need response credits to respond to leads.
With a Basic Profile, you receive one free response credit per month, a $5 value. You can purchase more at any time in My Account. If you have a Featured Profile, you can respond to project leads without using response credits.
When a new lead is submitted to us that matches your lead categories and location, we'll notify you and you can pursue the project. TIP: The faster you respond, the better your chances of being hired. Featured Profiles have the added benefit of receiving text alerts when a lead matches their lead preferences.
Set your preferences for receiving lead notifications under “Lead Alert Settings” in My Account.
Many people looking for crew and vendors search for people and companies for their projects through our online directory and then contact them directly. Only a small percentage of site visitors who search for crew and vendors, submit their project details to us to be verified and posted on the site. This means having a strong profile that is well-positioned to be found gives you a greater chance of being hired on a regular basis.
If you need any kind of production services, post a request and we will notify the crew and vendors listed on our website that meet your needs. Your request will also appear on the Lead Board where professionals can respond to your project lead. Requests are for short-term, freelance gigs. If you’d like to fill full-time and part-time jobs, post a job on our Job Board.
Post a job if you’re looking for a full-time or part-time employee to join your team. A request is for short-term, freelance gigs. If you’d like to fill full-time and part-time jobs, post a job on our Job Board.
You can request any service for a non-permanent, paid production position anywhere in the world. Request anything like makeup services for weddings, special effects for a film shoot, camera equipment or even production facilities.
When you post a request, we will notify people listed on our site that are in your area and we’ll send them the details of your project. If they’re interested, they will respond to the project lead. You can contact the vendors if you think they may be the right fit. You can view, manage and communicate with all vendors that responded to your request in My Account.
Requests are always free to post. However, you can expedite your request for $99 — which means your request will be processed ahead of all other requests in the queue.
Requests will be processed within 48 hours. However, you can expedite your request for $99. Expedited requests will be processed ahead of all other requests in the queue. In the meantime, feel free to search our directory and contact the profiles listed on our website.
You can post as many requests as you need to. However, the only reason why you should post multiple requests at the same time is if you need to fill multiple positions or you need crew in multiple locations. There is no need to post the same request multiple times and it will not be processed. If you need assistance sourcing crew, we offer Full-Service Crewing for hands-on support.
There are a few reasons why your request may not have been approved. If this is your first time posting a request, we will call you to confirm project details — including the date, budget, location and contact preferences. You request also may not have been approved because it has incomplete information or a low pay rate for the type of service you are requesting. If you think your request should have been approved, please email us at requests@productionhub.com or call us at 877.629.4122.